Shipping Policy

Silkotony.com

Last Updated: 01.05.2026

Thank you for shopping with Silkotony. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information about order processing, delivery times, and shipping costs.

 

1. Order Processing Time

All orders are processed within 4-7 business days (excluding weekends and public holidays) after payment confirmation.

• Orders placed after business hours will be processed the next business day.

• During high-volume periods (such as sales, promotions, or holidays), processing times may be slightly longer.

• Customers will receive a confirmation email once the order has been dispatched.

 

2. Shipping Locations

Silkotony currently ships to:

• United Kingdom

• Europe

• International destinations 

If your country is not listed at checkout, please contact us at

2. Shipping Locations

Silkotony currently ships to:

• United Kingdom

• Europe

• United States and Canada

If your country is not listed at checkout, please contact us at support@silkotony.com for assistance.

 

3. Estimated Delivery Times

United Kingdom

• Standard Shipping: 6-10 business days
  

Europe

• Standard Shipping: 6-10 business days

United State and Canada

• Standard Shipping: 4-7 business days

Delivery times are estimates and may vary depending on customs clearance, local courier services, and external factors beyond our control.

 

4. Shipping Costs

Silkotony offer free shipping, which will be clearly displayed on the website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take up to 48 hours to appear in the courier system.

 

6. Customs, Duties, and Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Silkotony is not responsible for delays caused by customs processing.

 

7. Incorrect Shipping Information

Please ensure all shipping details are correct before completing your purchase.

Silkotony is not responsible for:

• Orders delivered to incorrect addresses provided by the customer.

• Additional shipping fees required to re-send returned packages.

 

8. Lost or Damaged Packages

If your order arrives damaged or is lost during transit:

• Please contact us within 24 hours of delivery.

• Include your order number and supporting photos.

We will work with the courier to resolve the issue and arrange a replacement or refund when appropriate.

 

9. Delays

While we aim to deliver orders on time, delays may occur due to:

• Courier disruptions

• Weather conditions

• Customs clearance

• Peak shopping seasons

Silkotony is not liable for delays caused by third-party shipping providers.

 

10. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: support@silkotony.com
🌐 Website: silkotony.com